FAQs

To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.
4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you’ll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Opening Flower offers various kind of Payment Methods as shown below :-

1. Credit Card
   – Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
   – Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
   Bank : Bank Name
   Bank Account : Bank account number
   Account Name : Your account name
   After you made the payment, please send us the payment details of :
   Bank Name :
   Banking Date :
   Banking Time :
   Banking Reference No :
   Total amount you have paid :
   Your Order No :
   You may scan and sent us the above info to cs@openingflower.com or Whatsapp it to us at +6019-833 9372.

Note: Your purchased products will not be delivered until we have this confirmation.

1. Login to your account
2. Click on My Account → Addresses
3. Edit your account information and Shipping address here.

1. Click on Lost Password and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to set a new password for your account.

Yes, only if the order is still on pending status. Must cancel 2 working days in advance, and 20% handle fee will be charge.

• Please send an email to our customers service email at cs@openingflower.com with the message title Request to cancel order in order to inform us about the cancellation order.
• Orders that are in shipping or shipped will not be cancel.

All products transaction currency will be done in RINGGIT MALAYSIA.

Sorry that we’re unable to clear your doubts in the FAQ page. Please kindly send us an email to cs@openingflower.com for us to clear your doubts.